A large global technology manufacturer was in the process of change managing its operational processes. The crucial next step was to establish a global quality leader to oversee and develop a new quality and quality customer service structure.
With a manufacturing footprint comprising more than 40 production units, supported by a sales & service network spanning 100 + countries, the Client required a quality leader that understood both quality and quality customer service at a very high level across a global organisations incorporating different cultures and leadership styles.
It was clear that such an assignment could only be completed by a manager capable of:
A proven track record in Global Quality and Customer Service Leadership
Leading and driving a large-scale, constantly evolving project
Demonstrating leadership and leading by example through direct involvement
Mobilizing and motivating employees on an ambitious project
Continually reassessing processes and taking immediate actions, which would require retraining employees and instilling them with a sense of responsibility
We secured a highly Global Quality Manager who possessed all of these capabilities. He had an excellent track record from a highly considered global organisation and a mixed background from industrial and automotive combined with highly developed knowledge, progressive and up-to-date knowledge of quality and customer service.